The cons: Some shipping issues and durability concerns. West Elm is a popular furniture and home decor retailer, owned by the same parent company as Pottery Barn and Williams Sonoma. Personally love West Elm furniture and stores but your employees and their customer service need help. Consider me a lost customer, I will never come back here again. Kudos, Andres, Diane and all at WE in Palo Alto! Some have brought up concerns with delivery including delays as well as feedback about perceived quality issues. Caso não concorde com o uso cookies dessa forma, você deverá ajustar as configurações de seu navegador ou deixar de acessar o nosso site e serviços. Finally had to ask if there was anyone that can help me. West Elm Overview. The staff was very friendly but didn't hassle me as I browsed. Pretty much done with this company. Those who don’t plan to put heavy wear on the sofa as West Elm does not advertise any warranty program. In my humble opinion, the best bedding at west elm is the TENCEL series. Items are as expected for the price. The pros: Nice selection of pretty, modern rugs. I would give a zero if possible. How do they stay in business? I also frequently work on the sofa, using one of the throw pillows to prop up my laptop. I need to run after the managers and ask for help ... and when I finally caught sight, I feel that they do not want to sell the thing !!! He's always warm, insightful and listens to your needs while offering solutions that are an E-X-A-C-T solution. This happened three times. On a scale of 1 to 5 (with 5 being firm), West Elm rates this sofa as a 1, so you know it’s going to be extremely cushy. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. He called a Manager, Angela, and she initially stated that she would come up and override the register to apply the coupon. Andres Garcia is amazing! Little did I know, it was my lucky day, because Assistant Manager, Rico Hernandez is who answered the phone. "You can also put them in a line and they're not all even. I'm a fan of the style at West elm. By pulling in local artisans and makers, designing for workspaces, and even offering craft and cooking classes in its stores, West Elm is coming at young consumers from every direction. If I had not kept the receipt this long I would have been out what I paid for the blanket. Let's clarify this again--I paid by phone, and was buying furniture, not a gift card. Does not allow UPS to send packages to UPS access points nor to call the customer to let them know the package has arrived. She didn't acknowledge what I was saying. Does this kind of hassle, insults and nonsense sound like a place you would want to shop? They would NOT sell me the one they had AND told me it would cost ME an additional $24.95 to get one shipped to the store!!! “But I do know that it is something that they are aware of and want to improve.”. Related: All west elm furniture reviews here | West Elm Rugs Review | West Elm Curtains Review | West Elm Sofa Review. At the very least, it’ll arrive at your apartment when you expected it to. So West Elm, and other low- to mid-range brands like CB2, swooped in. This makes it difficult to discern how a particular item will perform. When it comes to the pieces that West Elm's shoppers are most excited about, there are a few popular requests that customers make again and again. The West Elm Harmony Sofa is a beautiful, high-quality piece of furniture with ample customization options, but you could easily find a much larger couch for the same price. It came on the day I wanted it! It's gorgeous! this applies not only to San Ramon ... but to all stores of this network the same thing happens !!! 11/12/2019 14:26 Subject: West Elm vs Crate and Barrel Furniture. As someone who frequently buys furniture from stores like IKEA, where you’re forced to spend hours on assembly and are left with piles of packaging, this was a delightful change of pace. We do it only twice a year because it's so popular." I'd never walk into WE again. However, I was curious as to how this was going to work with the Harmony Sofa for two reasons. paying to have your purchased items shipped to your local West Elm store, $150 to ship to your home, or giving you an unfulfilled pick up date (which continued to get postponed for a week and still has not come in!). We are still not received full refund from West Elm after two months. The quality is beyond reproach...it's fantastic. The pros: Unique and beautiful modern lighting options with some customization options available. I also thought about the weather conditions that might not work with a certain material and would cause you to be too hot or too cold during the night. If you use one of these and buy something, Slumber Search may make a small amount of money. Seriously, this is the best velvet bedding I’ve ever seen or felt! I told her that we would like to cancel our order if we wouldn't get the points. He did an in-Home visit(they're free btw) and look the ideas we had along with swatches. She then got even more rude and tried to make me look so stupid and embarrass me in front of other people. Though, I do love their accessories!”. we bought a table & bench from west elm hoboken. * Not only did we find out our money was locked into a "gift card", we also could not do a straight forward exchange on the chairs, our only option to get new chairs was to pay out of pocket again, despite all of the "rewards," "points," and event money we should have for an exchange. I'm just very disappointed and I can't recommend this particular store at all since the people there just aren't honest and helpful. The 30% discount can only be applied to the table, so the total cost of your order is approximately $3,600." Because the sofa is so comfortable, it’s become our family’s go-to spot for reading and lounging. ! It's a shame. Went to several places and finally found West Elm. In this respect, West Elm and Pottery Barn are quite similar. The material itself was very soft, with no roughness that you sometimes find in cheaper material sateen bedding. When I asked for compensation, I was told I was told that I would be given a 15% credit to the store, but just for the first delivery error. The result is a deep-seated sectional that feels like a cozy cocoon. I had a gift card for $42.75 since Christmas 2018. Highly disappointed West Elm shopper. I really don't understand why someone who is obviously not into customer service would be in retail. The coloring was also really nice and muted, and it kind of reminded me of a water painting! Shoppers looking for modern dining furniture with clean lines will find no shortage of inspiration at West Elm. When the delivery people arrived, they were incredibly professional and polite, and they made sure to wear face masks and gloves at all times. Some shoppers have brought up issues with the longevity of their West Elm pieces. All of the people in uniform just looked at us and kept walking. I have the emerson table and benches and it is fine ( very rustic so you really can't mess that up) I have the arc base pedestal table and it is total crap. Now I will save 30%! SPOILER ALERT: Their quality has gone down. Ultimately, neither of these factors proved to be a problem. Empty, with few younger clerks with no seemingly manager level on floor, not willing or offer help, rather pass you by, no greeting, no eye contact customer services that took me much more time than I should be taking just to pick up my online order. The down comforter was repacked immediately. I was so shocked, I asked Crate & Barrel customer service if they ever deleted comments (besides those that are offensive or hateful, such as racist diatribes or sexist jabs) and was told that the company did not delete customer service complaints from its Facebook page. West Elm's big in-store problem (and what will ultimately ruin their business) is the same thing that happened at Macys, and is probably part of the reason Macys is closing so many stores nationwide at the moment.